Delivery and FAQ

Please allow 2–3 days for us to dispatch your order.

Once dispatched, UK orders go by Royal Mail 2nd Class and usually arrive in 2–3 working days. Delivery is £3 per candle and £1 per bag of wax melts. Gift sets and reed diffusers are £3 on their own and travel free with anything else. UK delivery is free on orders over £40. Your basket shows an estimate before checkout.

Please order by Wednesday 16 December, which is 7 working days before Christmas Day.

Yes. Once dispatched, orders usually reach Europe in 3–5 working days and the rest of the world in 6–7 working days (Royal Mail International Standard). Candles cost £15 to send outside the UK.

Natural soy wax, certified pure therapeutic grade essential oils and all fibre wicks. There are no added fillers or synthetic ingredients.

Small (20cl) up to 35 hours, medium (30cl) up to 45 hours, large (50cl, three wicks) up to 55 hours, and the 9cl minis in our gift sets up to 18 hours.

Our small and medium refills are made for our own small and medium jars. We can't guarantee their quality or performance in any other container.

Each scent comes in its own jar colour, and every jar is finished by hand so no two are the same. If you'd like a different colour, let us know.

Burn it for at least 2 hours the first time and no more than 4 hours at a time, trim the wick to 5mm between burns, and stop when about 10mm of wax is left. Read the full care guide.

Across London, at your venue or office. If you're outside London, get in touch and we'll see if we can make it work. Workshop details.

No. All materials are provided and Chloe guides you step by step.

Yes. We make table candles, favours and gifts in a signature scent you create at a private scent discovery session. How wedding orders work.